The My Auto Group

  • Phone: (888) 960-2354
Info

Employment Opportunities

Job Openings

Receptionist

Job Responsibilities:

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Job Duties:

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures.
  • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.

Receptionist Skills and Qualifications:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

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Sales Manager

Sales Manager Job Responsibilities:

Sells products by implementing sales plans; supervising sales staff.

Sales Manager Job Duties:

  • Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
  • Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
  • Implements national sales programs by developing field sales action plans.
  • Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  • Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
  • Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains national sales staff by recruiting, selecting, orienting, and training employees.
  • Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Sales Manager Skills and Qualifications:

Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing

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Service Appointment Coordinator

The My Auto Group in Muskegon, MI is looking to add a Service Appointment Coordinator to our Business Development Center. This is a great career opportunity for applicants with automotive BDC experience, or for someone with other customer service/telephone contact experience. You will be joining a veteran team of 3 full time service appointment coordinators.

"This position includes a base hourly pay and a commission plan with bonuses."


Responsibilities for our BDC positions include:

  •  Answering incoming service calls and scheduling Service appointments
  •  Responding to and following up all customer Internet inquiries via email.
  •  Making follow-up calls to customers.
  •  Interacting with customers as well as with all dealership departments.
  • Automotive BDC experience is preferred but will train candidates with customer service and/or telephone contact experience.
  • Candidates must be reliable and must report to work every day on time
  • We want friendly upbeat people who like talking on the phone and helping people find answers to customer's questions about our extensive line of products.
  • Ability to address and answer customer requests via phone and e-mail skills.
  • Strong organizational skills and the ability to effectively multitask.
  • Ability to follow instructions to perform tasks for Service BDC Manager.
  • Ability to encourage customers to schedule appointments.
  • Excellent written and oral communication skills a plus.
  • Determination to effectively follow-up with customers.
  • Ability to work some Saturdays and some nights
  • Basic knowledge of computers.

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Sales Specialist

Job Duties:

  • Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
  • Provides sales management information by completing reports.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

Automobile Salesperson Skills and Qualifications:

Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge


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Automotive Service Technician


Automotive Service Technician Job Responsibilities:
inspects, maintains, and repairs electric, gas, hybrid and alternative fuel vehicles. In smaller businesses.
 Will Train!!

Automotive Service Technician Job Duties:

  • Organizes work by reviewing daily requirements; checking and gathering supplies.
  • Completes vehicle service requirements by washing windows, lubricating, changing filters, tires, and belts, keeping coolant, window cleaner, and tire air up to level, etc.
  • Keeps vehicles presentable by washing and polishing exterior; vacuuming and polishing interior, removing waste.
  • Stores and retrieves vehicles by driving and parking vehicles.
  • Secures vehicles by locking doors, windows, and trunks; observing and reporting suspicious persons and incidents.
  • Maintains safe environment by watching out for pedestrian traffic; following standards and procedures; complying with traffic and driving regulations.
  • Updates job knowledge by participating in educational opportunities; reading service publications.
  • Accomplishes maintenance and organization mission by completing related results as needed.
Automotive Service Technician Skills and Qualifications:

Equipment Maintenance, Lifting, Decision Making, Problem Solving, Reporting Research Results, Self-Motivated, Judgment, Results Driven, Quality Focus, Productivity, Safety Management
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Parts Manager

The Parts Manager is responsible for running a profitable and efficient Parts department. He/she will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying, and advertising.

Primary Duties:

  • Prepare, administer, and monitor an annual operating budget for the Parts Department.
  • Forecast goals and objectives and strive to meet them.
  • Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Ensure the parts inventory and reconciliation is completed in a timely manner
  • Ensure a timely turnaround of parts needed for internal jobs.
  • Attend managers' meetings and strive for harmony and teamwork with all other departments.
  • Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales. Comply with hazardous waste disposal and OSHA Right-to-Know regulations
  • Hire, train, motivate, counsel, and monitor the performance of all department staff.
  • Direct and schedule the activities of all department employees. Monitor department employees' payroll records.
  • Conduct meetings with department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
  • Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
  • Handle customer complaints immediately and according to the dealership's guidelines.
  • Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.

Required Experience and Skills:

  • Must have strong leadership and organizational skills
  • Strong communication skills are required to work with customers , employees and vendors
  • Required to maintain the profitability of the department while controlling expenses and maintaining customer satisfaction
  • Must possess and demonstrate excellent verbal and written communication
  • Must be willing to work extended hours as needed, including evenings and weekends
  • Must have previous management experience in the auto industry*

We offer:

  • A hands on management team willing to work closely with you to maximize your potential
  • A company that is committed to growth as well as customer satisfaction
  • A dynamic fast-paced work environment
  • Opportunity for rapid career growth
  • An aggressive compensation plan and paid vacation time
  • An excellent benefits package.
  • Opportunity to use leadership abilities and positively influence others
  • Mentoring from professionals with a proven track record

Job Type: Full-time

Required experience:

  • Parts Management: 1 year
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Financial Manager

My Auto Import Group fast growing dealership which is a dynamic leader in the automotive retail industry is looking to add a self motivated Financial Manager. 

 

Responsibilities:

  • Greeting client to effectively time transition from Sales to Finance.
  • Determine client's financing needs based on a professional interview process.
  • Educating client the value of these options and products and assist him to make the wise and best decision.
  • Processing finance transaction including lenders approval and timely funding.
  • Ensuring that all administrative processes are handled timely and in compliance with company policy.
  • Ensuring 100% compliance with all state and federal laws and regulations.
  • Ensuring clients satisfaction on every transaction and address it immediately if needed. Providing an exceptional client experience.
  • Achieving targeted Sales and Finance departments' goals. Finance manager performance is measured by achieving Targeted Client Satisfaction Index and Targeted Sales and Finance goals.
  • Follow all company policies and procedures.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

 

Requirements:

  • Proven ability to provide an Exceptional Client experience.
  • Proven ability to achieve targeted goals.
  • Excellent Verbal and Written communication skills.
  • Prior sales experience preferred but not required.
  • Excellent customer satisfaction skills. 
  • Professional appearance and work ethic.
  • Self- starter and self- motivator.
  • High detail-oriented and well organized.

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Assistant Office Manager

The My Auto Group is seeking a full time Assistant Office Manager to join our team at our My Import dealership in Muskegon, Michigan.

Responsibilities for our Assistant Office Manager positions include:

  • ·         Keeps schedules clean and up to date.
  • ·         Assist in monthly closings.
  • ·         Produce and review journal entries.
  • ·         Review schedules, journals, and general ledger.
  • ·         Preparing reconciliations for assigned accounts.
  • ·         Research and resolve any discrepancies or problems with the         billing process.
  • ·         Other duties as assigned.

Job Requirements:

  • ·         Organized and has the ability to multi-task
  • ·         Pays attention to detail
  • ·         Strong analytical ability.
  • ·         Experience with accounts payables & receivables required.
  • ·         Microsoft Office proficient.

Required experience:

  • ·         Automotive Billing / Accounting: 1 year

My Auto offers competitive pay and benefits including medical, dental, vision, life insurance, 401k, and paid vacations in a growth oriented environment!

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Automotive Sales BDC / Sales Appointment Coordinator

We are seeking a full time Internet Sales Specialist to join our growing Business Development Center. This is a great opportunity to work within a very successful family owned dealership that cares about their employees. The ideal candidate must have a great personality, be highly motivated and well spoken.

We are looking for a very detail oriented multi-tasker with first class customer service skills.  This is a high volume position requiring computer skills and the ability to think on their feet.

DUTIES AND RESPONSIBILITIES:

  • Respond to internet inquiries to generate appointments for our sales professionals
  • Make outbound calls and follow up emails with our prospects daily
  • Effectively communicate with customers to determine their needs and wants
  • Provide the highest degree of customer satisfaction

SALES APPOINTMENT COORDINATOR QUALIFICATIONS:

  • Strong verbal and written communications skills
  • Computer skilled individual who works well in a very fast paced, team environment
  • Outgoing personality with the ability to develop relationships by phone and email
  • Willingness to learn new things and adapt to change quickly
  • Good organizational and time management skills
  • Previous BDC, automotive or internet sales experience is a plus

BENEFITS:

  • Great earning potential
  • Flexible work schedule
  • Positive work environment with growth opportunities
  • Excellent benefit package including company contributing 401K, health insurance, dental insurance, vision insurance, paid vacation and more

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Contact

The My Auto Group

1860 E Sternberg Rd
Directions Muskegon, MI 49444

  • Sales: (888) 960-2354
  • Service: (888) 698-2110
  • Parts: (888) 479-3074

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed